GB/T 24360-2025 Quality requirements and evaluation of multimodal transport service English, Anglais, Englisch, Inglés, えいご
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ICS
CCS
National Standard of the People's Republic of China
GB/T 24360-2025
Replaces GB/T 24360-2009
Quality requirements and evaluation of multimodal transport service
多式联运服务质量及测评
Issue date: 2025-12-02 Implementation date: 2026-04-01
Issued by the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China
the Standardization Administration of the People's Republic of China
Contents
Foreword
1 Scope
2 Normative References
3 Terms and Definitions
4 Service Principles
5 Service Guarantee
6 Service Requirements
7 Service Quality Evaluation
Annex A (Normative) Service Quality Indicators and Calculation Methods
Bibliography
Quality of service and evaluation for multimodal transport
1 Scope
This document establishes the service principles for multimodal transport, and specifies the service guarantee, service requirements, and service quality evaluation for multimodal transport.
This document applies to the management and evaluation of services provided by multimodal transport operators.
2 Normative References
The following documents contain provisions which, through normative reference in this text, constitute essential provisions of this document. For dated references, only the edition cited applies. For undated references, the latest edition (including any amendments) applies.
GB/T 18354 Logistics terminology
GB/T 42184 Terminology of multimodal cargo transport
3 Terms and Definitions
For the purposes of this document, the terms and definitions given in GB/T 18354 and GB/T 42184, and the following apply.
3.1 multimodal transport operator
A combined transport operator that signs a multimodal transport contract with a consignor and assumes full responsibility for the transport process.
NOTE: Includes, but is not limited to, actual carriers, online platform road freight transport operators, non-vessel operating common carriers (NVOCCs), and freight forwarders.
[SOURCE: GB/T 42184—2022, 8.2]
3.2 section carrier
An operator entrusted by the multimodal transport operator to carry out the cargo transport service for one or more segments.
4 Service Principles
4.4 Green
Adopt measures such as low-carbon transport tools, optimized transport organization and routes, and application of energy-saving and emission-reduction technologies to reduce energy consumption and greenhouse gas emissions, and to minimize environmental impact.
5 Service Guarantee
5.1 Operation Network
5.1.1 The region and its main logistics nodes, including ports, railways, highways, airports, and inland freight hubs.
5.1.2 The multimodal transport operator shall establish stable collaborative relationships with the various section carriers in the multimodal transport chain, logistics node operators, and related logistics service providers to ensure the service performance capability of the multimodal transport service.
5.2 Facilities and Equipment
Facilities, etc.
5.3 Service Personnel
5.3.1 Basic professional knowledge and skills in logistics management, freight forwarding, multimodal transport, etc.
5.3.2 The multimodal transport operator shall establish a training mechanism to provide regular training in professional knowledge, skills, and safety for service personnel.
5.4 Management Systems
5.4.1 The multimodal transport operator shall establish systems for multimodal transport contract management, document management, operation management, safety and risk management, etc.
5.4.2 The multimodal transport operator shall develop operating procedures covering all aspects such as cargo receipt, transport, loading and unloading, transfer, warehousing, delivery, and settlement.
5.5 Information System
5.5.1 Requirements for the exchange, transmission, and sharing of information between the multimodal transport operator and relevant participating parties, including section carriers, logistics node operators, shippers, consignees, etc. The transmitted information shall be timely, accurate, and complete.
5.5.2 The information system shall support real-time tracking, real-time monitoring, and traceability of cargo in-transit node information during the multimodal transport process.
6 Service Requirements
6.2.2 While meeting the consignor's requirements, the service plan should preferably adopt measures such as the multimodal transport "one-container system" to reduce the number of transshipments.
NOTE: The multimodal transport "one-container system" refers to a service method where the same container is used to load the cargo throughout the multimodal transport process, and no operation is performed on the cargo itself.
6.3 Contract Signing and Document Issuance
6.3.1 The multimodal transport operator shall sign a multimodal transport contract with the consignor.
6.3.2 Upon receiving the cargo, the multimodal transport operator shall inspect the cargo and, after confirming the condition of the cargo or its packaging is correct, issue a multimodal transport document. The multimodal transport "one-document system" should preferably be adopted. Once the multimodal transport document is issued, the multimodal transport operator shall be responsible for completing the entire transport of the cargo according to the provisions of the multimodal transport contract.
NOTE: The multimodal transport "one-document system" refers to a service method where a single document covering the entire transport chain is issued, and the multimodal transport operator assumes responsibility for the full transport.
6.3.3 After the cargo is dispatched, the multimodal transport operator shall promptly notify the consignee of the shipping information and the estimated time and place of delivery.
6.4 Section Carrier Management
6.4.1 If section carriers are involved in the multimodal transport service, the multimodal transport operator shall manage the section carriers according to the requirements of 6.4.2 to 6.4.5.
6.4.2 The multimodal transport operator shall divide the transport segments based on the multimodal transport contract and service plan, and clarify the responsibilities, rights, and obligations of each section carrier.
6.4.3 After signing contracts with the section carriers, the multimodal transport operator shall maintain contact and communication with them, and manage and supervise the section carriers according to the multimodal transport contract and service plan.
6.4.4 The multimodal transport operator shall evaluate each section carrier. The evaluation content shall include:
6.5.5 When cargo is damaged or lost, the multimodal transport operator shall promptly inform the consignor, actively coordinate with the section carrier to minimize cargo loss, and handle compensation matters through negotiation with the consignor according to the contract.
6.6 Process Monitoring
6.6.1 The multimodal transport operator shall monitor the cargo's punctuality during transit, transfer status, and safety status.
6.6.2 For cargo with special transport requirements such as temperature, humidity, vibration, tilting, or shock, the multimodal transport operator shall take corresponding monitoring measures.
6.6.3 When transporting dangerous goods, the multimodal transport operator shall monitor the transport process of the dangerous goods according to relevant transport regulations.
6.7 Information Service
6.7.1 The multimodal transport operator shall provide timely and accurate information inquiry services to the consignor, consignee, etc., and should preferably provide full cargo tracking.
6.7.2 Necessary information security measures shall be taken to avoid leakage and improper use of information regarding the consignor, consignee, cargo, transport route, etc.
6.7.3 Electronic documents should preferably be used during cargo receipt, transport, loading and unloading, transfer, warehousing, delivery, and settlement.
6.8 Cargo Delivery
6.8.1 Upon cargo delivery, the documents and the consignee shall be verified, and the consignee shall be assisted in inspecting the cargo.
6.8.2 If the consignee cannot receive the cargo promptly or refuses to receive it, the multimodal transport operator shall communicate with the consignor to coordinate a resolution.
6.8.3 After the consignee receives the cargo, the multimodal transport operator shall promptly return the signed documents and related record information to the consignor.
7 Service Quality Evaluation
7.1 Evaluation Indicators
7.1.1 The service quality evaluation indicators for multimodal transport are divided into two levels, including primary indicators and secondary indicators. The primary indicators include five aspects: safety, efficiency, economy, green, and comprehensiveness. There are a total of 19 secondary indicators.
7.1.2 The service quality evaluation indicators for multimodal transport and their calculation methods shall comply with the provisions of Table 1 and Annex A.
