GB/T 43426-2023 Facility management - Management systems - Requirements with guidance for use
1 Scope
This document specifies the requirements for a facility management (FM) system when an organization:
a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;
b) aims to consistently meet the needs of interested parties and applicable requirements;
c) aims to be sustainable in a globally-competitive environment.
The requirements specified in this document are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.
Annex A provides additional guidance on the use of this document.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 41011 Facility management - Vocabulary
Note: GB/T 36688-2018, Facility management - Vocabulary (ISO 41011:2017, IDT)
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 41011 and the following apply.
Note 1: For the purposes of this document, the term “FM system” is used to refer to a system for facility management.
Note 2: For the purposes of this document, the term “organization” or “top management” will refer to the FM organization or FM top management unless otherwise stated.
3.1
organization
person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives (3.8)
Note 1: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.
Note 2: For the purposes of this document, the term “organization” refers to the FM organization unless otherwise stated.
3.2
interested party
stakeholder
person or organization (3.1) that can affect, be affected by, or perceive itself to be affected by a decision or activity
3.3
requirement
need or expectation that is stated, generally implied or obligatory
Note 1: “Generally implied” means that it is custom or common practice for the organization (3.1) and interested parties (3.2) that the need or expectation under consideration is implied.
Note 2: A specified requirement is one that is stated, for example in documented information (3.11).
3.4
management system
set of interrelated or interacting elements of an organization (3.1) to establish policies (3.7) and objectives (3.8) and processes (3.12) to achieve those objectives
Note 1: A management system can address a single discipline or several disciplines.
Note 2: The system elements include the organization’s structure, roles and responsibilities, planning and operation.
Note 3: The scope of a management system may include the whole of the organization, specific and identified functions of the organization, specific and identified sections of the organization, or one or more functions across a group of organizations.
Note 4: For the purposes of this document, the term “FM system” is used to refer to a system for facility management.
3.5
top management
person or group of people who directs and controls an organization (3.1) at the highest level
Note 1: Top management has the power to delegate authority and provide resources within the organization.
Note 2: If the scope of the management system (3.4) covers only part of an organization, then top management refers to those who direct and control that part of the organization.
Note 3: For the purposes of this document, the term “top management” refers to the FM top management unless otherwise stated.
3.6
effectiveness
extent to which planned activities are realized and planned results achieved
3.7
policy
intentions and direction of an organization (3.1), as formally expressed by its top management (3.5)
3.8
objective
result to be achieved
Note 1: An objective can be strategic, tactical, or operational.
Note 2: Objectives can relate to different disciplines (such as financial, health and safety, and environmental goals) and can apply at different levels (such as strategic, organization-wide, project, product and process (3.12)).
Note 3: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an operational criterion, as a facility management objective, or by the use of other words with similar meaning (e.g. aim, goal, or target).
Note 4: In the context of facility management systems (3.4), facility management objectives are set by the organization (3.1), consistent with the facility management policy (3.7), to achieve specific results.
3.9
risk
effect of uncertainty
Note 1: An effect is a deviation from the expected - positive or negative.
Note 2: Uncertainty is the state, even partial, of deficiency of information related to, understanding or knowledge of, an event, its consequence, or likelihood.
Note 3: Risk is often characterized by reference to potential “events” (as defined in GB/T 23694-2013, 4.5.1.3) and “consequences” (as defined in GB/T 23694-2013, 4.6.1.3), or a combination of these.
Note 4: Risk is often expressed in terms of a combination of the consequences of an event (including changes in circumstances) and the associated “likelihood” (as defined in GB/T 23694-2013, 4.6.1.1) of occurrence.
3.10
competence
ability to apply knowledge and skills to achieve intended results
3.11
documented information
information required to be controlled and maintained by an organization (3.1) and the medium on which it is contained
Note 1: Documented information can be in any format and media, and from any source.
Note 2: Documented information can refer to:
——the management system (3.4), including related processes (3.12);
——information created in order for the organization to operate (documentation);
——evidence of results achieved (records).
3.12
process
set of interrelated or interacting activities which transforms inputs into outputs
3.13
performance
measurable result
Note 1: Performance can relate either to quantitative or qualitative findings.
Note 2: Performance can relate to the management of activities, processes (3.12), products (including services), systems or organizations (3.1).
3.14
outsource (verb)
make an arrangement where an external organization (3.1) performs part of an organization’s function or process (3.12)
Note: An external organization is outside the scope of the management system (3.4), although the outsourced function or process is within the scope.
3.15
monitoring
determining the status of a system, a process (3.12) or an activity
Note: To determine the status, there may be a need to check, supervise or critically observe.
3.16
measurement
process (3.12) to determine a value
3.17
audit
systematic, independent and documented process (3.12) for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled
Note 1: An audit can be an internal audit (first party) or an external audit (second party or third party), and it can be a combined audit (combining two or more disciplines).
Note 2: An internal audit is conducted by the organization (3.1) itself, or by an external party on its behalf.
Note 3: “Audit evidence” and “audit criteria” are defined in ISO 19011.
3.18
conformity
fulfilment of a requirement (3.3)
3.19
Nonconformity
Not Compliant
non-fulfilment of a requirement (3.3)
